All questions related to your profile and managing it

• How can I change my password? 410
• I play in several clubs, can I have a single login? 251
• I have a single account across several clubs, how do I choose which club to display? 197
• A family member wants to become a member, can I add them? 147
• How do I book for a family member? 4
• I've lost my password. How can I recover it? 229
• How do I change my profile photo and information? 10
• I have several accounts: how do I merge them into a single login? 11
• How do I change the site language? 14
• How do I set my personal access code? 32
• My data: download, leave the club, delete my account 38
• How do I become a club member online? 8

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 149
• Why are some cells pink on the board? 374
• How can I make a booking 933
• How can I book with a guest? 242
• How can I edit a booking? 191
• How can I delete a booking? 283
• All courts are occupied. Can I join the waiting list? 76
• What payment methods are available to me for a booking? 99
• How to create an open booking 42
• How to join an open match 27
• Where can I find the court access code (door code)? 30
• How do I withdraw from an open match? 16
• How do I view my booking history? 7
• How do I see the weekly schedule? 6
• How do I find and book at another club? 12

How do I register for a camp or a school?

• Sign up for a tennis lesson 95

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 13
• How do I pay for a booking with my wallet? 9
• How do I split the payment with my partner? 10
• How do I use my restaurant vouchers? 30
• How do I view and pay my invoices? 12
• How do I download my certificates? 13
• How do I send money from my wallet to another member? 8

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 9
• How do I join my club's WhatsApp groups? 9
• How do I take part in the Défi-Plugin (challenge tournament)? 16
• Défi-Plugin: I played without creating the match, how do I enter the score? 7

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 37
• How do I turn on dark mode? 9
• How do I install the Plugin.ch mobile app? 25
• How do I choose the notifications I receive on my phone? 16
• Where can I find the messages sent by my club? 12

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 28
• The administration home page 32

• Manage access 62
• Manage membership cards 31
• Manage clubhouse 20
• Manage restaurant credit 14
• Manage email sending 12
• Manage invoicing 25
• Manage member groups 18
• Manage registrations 19
• Manage special days 20
• Manage offers 27
• Manage online payments 17
• Manage billing regions 8
• Manage the club manager 15
• Manage challenge tournaments 14
• Manage RFID validation 39
• Manage general settings 21
• Setting up the accounts (general ledger) 21
• Configure EBICS: connect Plugin.ch to your bank 30
• Gate access log 20
• Manage multiple buildings 18

• Create a new court 21
• Manage court groups 33
• Manage booking periods 33
• Manage court usage 22
• List, edit, or delete a court 16
• Manage sports 15
• Close courts 14

• Create a new season 18
• Edit or delete a season 19
• Open the winter season by copying last season 7
• Link a sport to a season 12

• Manage recurrence authorizations 20
• Manage restrictions 21
• Manage subscription type 38
• Create booking prices: per session or per season 7
• Check rates with the rate grid 17
• Manage non-member and pay-as-you-go deductions 11
• Booking without a subscription: the guest subscription 6

• Create an item 33
• Assign an item to a member 22
• Edit or delete an item 16
• Delete an item assigned to a member 9
• Import linked items from Excel 7

• Display the member list 30
• Create a new member 41
• View a member's detailed information 20
• Display a member's operational data 10
• Manage member subscriptions 11
• Import member data 9
• Print member cards 21
• Print and export the member list 7
• Charge an item to a member or a group 9
• Link a member to a group 22
• Edit and delete a member 13
• Search for a member 12
• Managing duplicates: merging two profiles 33
• Managing units to be deducted: personalised hours and non-members 7
• Manage Swiss Tennis licenses 12
• Topping up a member's wallet 13
• Find and reactivate a removed member 5
• Issue a certificate for a member 12
• Managing families 9
• Handling erasure requests (GDPR) 17

• Add a new sponsor 19
• Invoice sponsors 23
• Re-invoice sponsors 10

• Assign and remove a role 20
• Roles and access: create and edit a role 31

• Gérer son école de tennis : la marche à suivre 6
• Activating the Lessons module 49
• Creating lesson items 21
• Create, edit, and delete a lesson 15
• Manage lesson groups 19
• Manage lesson enrollments 22
• Prerequisite 56
• Invoice and reminder texts 15
• Teachers' schedule 28
• Grouped payments of registrations (basket) 9
• Change the rate of a registration 6
• Copy a lesson for the next season 28
• Changements en cours de saison 20
• Cancel or make up a lesson 16
• Ce que fait le prof 11
• Prix, membres et non-membres 13
• Paiement en ligne et facturation 13
• N° AVS et export Jeunesse et Sport 15
• Questions fréquentes sur les cours 6
• Résoudre les conflits de planning 4
• Proposer des créneaux de préférence 7
• Placer les élèves automatiquement 11
• Envoyer son planning à un professeur 12
• Préparer le planning de la semaine 5
• Reprendre les groupes de la saison passée 4

• Complete management of equipment rental 30

• Find old invoice groups (archives) 22
• Invoice considerations and display 14
• Create invoices 22
• Send invoices by email 19
• Manage payment reminders 17
• Print invoices 19
• List and search invoices 13
• Edit and delete invoices 11
• Invoicing a membership fee or an item: what's the difference? 39
• Automatic reminders for e-mail invoices 12
• Keeping the accounts with the general ledger 15
• Manage family discounts 14
• Import accounts from Excel 26
• Carry an overpayment over to the next invoice 10
• How invoice dates are calculated 26
• Annuler une facture ou une ligne déjà comptabilisée 19
• Transit accounts for online payments 24
• Cancel a reminder and go back to the original invoice 16
• Invoicing guests (non-member hours) for the season 6

• List of bank payments 16
• Processing via bank files 13
• Process a manual payment 20

• Process installments 26

• Managing bookings in the schedule 53
• Configure and use open matches 17
• Manage the set times 17
• Create a promo code and use it 24
• Refund a fixed-hour session that was released and taken again 7
• Moving a booking and creating a recurrence in the schedule 19
• Creating and managing recurrences 17
• The weekly view and the all-sports view 17
• The cash journal and the history of a booking 18
• Manage cash register prices 9
• Offering items with a booking 29
• Deleted bookings and deletion records 12
• Replace a player on a fixed hour 9
• A fixed hour cannot be added: nothing is displayed 16

• Manage automatic emails 29
• Sending bulk emails 13
• Manage messages 30
• History of sent emails 16
• Writing an e-mail with the editor 22
• Birthday and inactive member e-mails 13

• Manage challenge tournaments 12

• Enable partner search 18

• The statistics dashboard 12
• Invoicing bookings from the statistics 5

• Access the program 31
• Booking by a member 36

• Creating and configuring a lesson 24
• Sign up for a tennis lesson 15
• Managing registrations (administrator) 22
• Managing groups and the schedule 15
• Tennis lesson invoicing 17
• Invoicing check and Youth and Sport export 8

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 10
• Adding and editing an employee 11
• Special cases: minor salary, young people, pensioners, LPP 9
• Running the monthly payroll 10
• Entering a compensated absence (army, maternity, illness, accident) 7
• The 13th salary and holidays for hourly employees 12
• Paying salaries and reconciling them with the bank 5
• Correcting an approved payslip 11
• Salary certificates and annual lists 3

You'll find all the questions about booking without an account

• How can I book if I don't have an account 845
• Where can I find available courts in my area? 114
• How can I edit/cancel my booking if I don't have an account? 140